If you run a chemist in Kenya, you have probably been pitched more pharmacy software than you can remember. Most of it is a till with a stock list attached. Livia PIMS is a different kind of product, and this guide explains, in plain terms, what it is, what it does in a working pharmacy, who it suits and what it costs to get started.
Livia PIMS in one sentence
PIMS stands for Pharmacy Information Management System. In practice, Livia PIMS is the software your team uses all day: at the counter to sell and dispense, in the store room to receive and count stock, in the back office to reconcile cash and claims, and on the owner’s phone to see how every branch is doing. The idea is simple. Instead of a POS for sales, Excel for stock, WhatsApp for orders and paper for insurance, everything lives in one place.
Watch: Livia PIMS in 76 seconds
Livia Health unveiled Livia PIMS at the 46th Pharmaceutical Society of Kenya (PSK) Conference in June 2026. This short launch video shows the system in action.
What Livia PIMS does, area by area
It helps to look at the system the way a pharmacy actually works, one area at a time.
At the counter
The point of sale handles cash, card, credit and every M-Pesa option: STK push, Paybill and Till. Payments are matched to sales automatically, so the end-of-day count is a check rather than a two-hour puzzle. Each sale can also produce a KRA-compliant eTIMS invoice without a separate device or vendor.
In the store room
Every product is tracked by batch and expiry date. You get alerts at 30, 60 and 90 days before stock expires, plus a list of slow movers you can transfer to another branch or discount before they become a write-off. Demand forecasting uses your own sales history to suggest reorder points, so fast movers stay on the shelf. Purchase orders, goods received notes and supplier invoices are handled in the system, and invoices can be captured with OCR instead of being typed in line by line.
Prescriptions and patients
Livia PIMS is connected to the wider Livia Health network. Doctors on Livia MD and partner hospitals can send e-prescriptions straight to your pharmacy, which removes the guesswork of handwritten scripts. Patient profiles keep dispensing history, allergies and refills together, and refill reminders help bring patients back.
Insurance and claims
Claims are checked against the insurer’s drug formulary, exclusions and the member’s eligibility before you submit them. That matters because most rejected claims fail on small, avoidable errors. Livia PIMS also offers SHA and private insurance linkage as add-ons, depending on your plan.
For the owner
The owner’s dashboard shows revenue, items sold, claims approved and stock levels for every branch in real time. Daily sales, margin, claims, low-stock and expiry reports are emailed every morning. If you have more than one outlet, you can transfer stock, push price changes and spot shrinkage from one screen, including from your phone.
A prescription, from script to receipt
Here is how one prescription moves through a pharmacy on Livia PIMS:
- Receive. A doctor sends an e-prescription from Livia MD or a partner hospital, and it appears at your pharmacy.
- Pick and verify. Your team scans the items, and the system checks batch, expiry and the insurance formulary on one screen.
- Counsel and dispense. A clear label is printed, allergies are checked against the patient’s record and the dispensation is logged.
- Charge and claim. The patient pays their share by M-Pesa, cash or card, and the insurance claim is submitted.
Livia Health designed this flow to take under a minute for a routine prescription. The point is not speed for its own sake. It is fewer steps where things go wrong.
Features you may not expect
Two parts of Livia PIMS go beyond what most pharmacy systems offer.
Billing for clinical services. Many Kenyan chemists already check blood pressure, test blood sugar, run malaria rapid tests and give injections, but those services often never reach the bill. Livia PIMS has a service catalogue with per-branch prices, so a BP check becomes a line on the receipt, the eTIMS invoice and, where it applies, the insurance claim.
AI in everyday tasks. The system uses AI to read supplier invoices, prescriptions and delivery notes, to forecast demand and to suggest reorder quantities and prices. It sits inside normal work rather than being a separate tool you have to remember to open.
Who Livia PIMS is for
- Independent chemists moving off paper or a basic till who want stock control and eTIMS sorted.
- Growing pharmacies with two or three branches that need to see every outlet without driving between them.
- Pharmacy chains that want head-office control, reconciliation and claims reporting across up to 20 branches on the Enterprise plan.
- Hospital pharmacies and new launches, which can request a demo for their specific setup.
How much does Livia PIMS cost?
At the time of writing, Livia PIMS has three plans. Prices are in Kenya shillings and exclude 16% VAT:
- Livia Lite for a single branch with up to 3 users: KES 2,200 a month (KES 2,000 if paid quarterly), plus a one-time installation fee of KES 10,000.
- Livia Pro for up to 3 branches with 5 users each: KES 6,400 per branch per month, with AI invoice capture, forecasting and multi-branch support included.
- Livia Enterprise for up to 20 branches: KES 5,700 per branch per month, with refills management and account reconciliation included.
Some features, such as eTIMS integration and insurance linkage, are add-ons on certain plans. Check the current prices on the Livia PIMS pricing page before you decide.
How to get started
Getting started is a conversation, not a download. You request access, and a Livia specialist books a demo and a free workflow audit of your pharmacy, usually within one business day. The team is based in Nairobi and understands insurers, the Pharmacy and Poisons Board and how Kenyan chemists really run. Livia Health also works alongside the Pharmaceutical Society of Kenya to support the digital future of pharmacy practice.
To see it for yourself, visit the Livia PIMS page or request a demo. If you want the bigger picture first, read six pharmacy problems in Kenya and how Livia PIMS fixes them.
Frequently asked questions
