Let’s talk
We’d love to hear from you. Reach us by phone, WhatsApp or email, or send a message below.
Send us a message
Get in touch
- Email ussupport@liviahealth.comWe reply within one business day
- Call us+254 114 081 492Mon – Fri, 8am – 6pm EAT
- WhatsApp+254 114 081 492Chat with our support team
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Visit usMEB Towers, Milimani, Nairobi, KenyaBy appointment only
Got questions?
Frequently asked questions
How do I book a consultation?
Download the Livia Health app from Google Play or the App Store, create an account, choose a doctor by specialty, pick a time slot and start your consultation by video or chat.
Do I need an appointment or can I see a doctor right away?
You can book a slot in advance or request the next available doctor. Waiting times depend on how many doctors are online at that moment.
What can I see a doctor about?
Common illnesses, minor injuries, skin problems, mental health, family planning, chronic conditions such as diabetes and high blood pressure, follow-ups, test result reviews and general health advice.
When should I go to a hospital instead of consulting online?
Go to the nearest emergency department for chest pain, difficulty breathing, severe bleeding, fainting, convulsions, stroke signs such as a drooping face or weak arm, severe injury, or if a child is floppy, unresponsive or cannot keep fluids down. Online consultation is not for emergencies.
Is the doctor I speak to a real licensed doctor?
Yes. Every doctor on Livia MD is a qualified practitioner whose registration is verified before they can consult on the platform.